Case Study
Open Fibre Network (OFN)
Overview
At OFN - Open Fibre Network is a popular South-African ISP provider and plays a role that a robust ISP provider portal plays in enhancing user experience and facilitating seamless communication between the provider and its clients. They have a website and were seeking for a dashboard for user management.
Requirements
In shaping [ISP Provider Name]'s online portal, we carefully identified and addressed specific requirements essential for their ISP services:
Technical Requirements
User Account Management:
Develop a secure and intuitive user account system, allowing clients to manage their accounts, view usage, and update personal information.
Billing and Payment Integration:
Implement a seamless billing and payment system, providing clients with an easy and secure way to manage their invoices and payments.
Service Status and Outage Information:
Integrate features that allow users to check the status of their services and receive real-time updates on any outages or maintenance.
Stakeholder Requirements
Branding and Customization:
Maintain consistent branding with Open Fibre Network, allowing for a customized experience that reflects the provider's identity.
Customer Support Integration:
Implement robust customer support features, including live chat, a knowledge base, and a ticketing system to address client queries and issues.
Data Usage Insights:
Provide clients with detailed insights into their data usage, allowing them to monitor and manage their internet consumption effectively.
Timeline and Milestones
Discovery and Planning:
Conducted a comprehensive analysis of ISP provider portal best practices, defining project scope and objectives in collaboration with Open Fibre Network (4 weeks).
Design and Development:
Created a visually appealing and functionally rich portal, focusing on user experience and accessibility
Testing and Quality Assurance:
Ensured the portal's functionality across various devices and platforms, particularly emphasizing security and billing features (6 weeks).
Our solution
Our solution involved a strategic blend of design and development expertise, resulting in a provider portal that addressed Open Fibre Network's unique needs:
Key Features
User-Friendly Account Management:
Developed an intuitive user account management system, allowing clients to easily access and update their account information.
Seamless Billing and Payment:
Implemented a secure billing and payment system, offering clients a hassle-free way to manage their invoices and make payments.
Real-Time Service Status:
Integrated features that provide clients with instant updates on the status of their services and any potential outages.
Benefits
Enhanced User Control:
The user-friendly account management system empowers clients to take control of their accounts and personalize their internet experience.
Efficient Billing Process:
The seamless billing and payment system streamlines the invoicing process, reducing friction for clients and improving overall satisfaction.
Proactive Service Communication:
Real-time service status updates keep clients informed, enhancing transparency and trust between the provider and its clients.
Results:
In conclusion, our collaboration with Open Fibre Network resulted in an efficient and user-centric provider portal, providing clients with a seamless and transparent experience in managing their internet services.